// FAQ

All answers, no marketing speak.

If something is missing, email us at hello@paidonce.io.

The software's lifetime, not yours. As long as the plugin exists and we maintain it, you have full access — major versions, patches, new features. No 12-month update cutoff like JetBrains.
Functionally no — same plugin, same features, same support. The Lifetime license is capped at 250 seats per plugin. Once gone, the plugin is subscription-only.
Unlimited. All licenses are Agency Lifetime with unlimited sites — your sites, client sites, agency projects, multisite networks. No site tiers, no reactivation tricks.
Yes — via the white-label add-on. In the Bundle Builder it adds 99 € and applies to every plugin in your bundle. In the Founders Stack, white label is already included (and for all future plugins).
Security patches within 72 hours. Feature updates roughly every 4–6 weeks. Major versions with substantial new features 1–2 times a year.
Yes, via the WordPress plugin update system. Updates appear like any other plugin update and you can install them with one click — or enable auto-updates.
Email support at hello@paidonce.io. Response time on workdays under 24 hours, often faster. Stack buyers have priority support.
In the event of business closure, the code is released as open source — enshrined in our terms.
14-day money back, no reasons required. An email to hello@paidonce.io is enough. Full refund, takes 3–5 working days depending on bank. License is deactivated.
Yes, same terms. 14 days, full refund, no friction.
At least WordPress 6.0 and PHP 8.0. We actively test against current WordPress versions and all PHP releases 8.0+.
Consenta has native WPML and Polylang integration. Insyta Pro works with both, no special config. Multisite support is included in both.
On your WordPress server. Period. No US cloud, no third parties, no telemetry.